Refund policy

At marketopia360, we want you to feel confident shopping with us. Please read this policy carefully to understand how returns and refunds work for our store.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition as received
  • Unused or unworn
  • In its original packaging, with tags if applicable
  • Accompanied by proof of purchase

Due to our dropshipping model, all returns are subject to supplier approval.

How to Start a Return

To start a return, please contact us at:
📧 360marketopia@gmail.com

Include:

  • Your order number
  • Clear photos or videos showing the issue

Please note:

  • Returns must be approved before being sent
  • Return addresses vary depending on the supplier
  • Items sent back without approval will not be accepted

If your return is approved, we will provide instructions on how and where to send your package. A return shipping label may be provided depending on the situation and supplier policy.

You can always contact us at 360marketopia@gmail.com for any return-related questions.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective
  • The item is damaged
  • You received the wrong item

We will evaluate the issue and work with our fulfillment partners to make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including but not limited to:

  • Perishable goods (food, flowers, plants)
  • Custom or personalized products
  • Personal care or beauty products
  • Hazardous materials, flammable liquids, or gases
  • Sale items or gift cards

If you are unsure whether your item qualifies, please contact us before requesting a return.

Exchanges

The fastest way to receive a different item is to return the original item (if approved).
Once the return is accepted, you may place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, without providing a reason.

Returned items must be:

  • In original condition
  • Unused and unworn
  • In original packaging
  • Accompanied by proof of purchase

Refunds

Once your return is received and inspected, we will notify you whether your refund is approved.

If approved:

  • Refunds are issued to the original payment method
  • Refunds are processed within 10 business days
  • Your bank or card provider may take additional time to post the refund

If more than 15 business days have passed since approval, please contact us at 360marketopia@gmail.com.

Important Notes

  • Delivery times are estimates and not guaranteed
  • Shipping delays do not qualify for refunds
  • Orders canceled after processing or shipping are not eligible for refund
  • Refund decisions may depend on supplier verification

Contact Us

For any questions regarding returns or refunds, contact us at:

Marketopia360
Address: Spring Creek Drive 17, South Barrington, Illinois, 60010, USA
Email: 360marketopia@gmail.com
Phone number: +1 (319) 693-9932
Contact us here: Contact Form 

Our team aims to respond to emails within 24–48 hours on weekdays. We appreciate your patience.

Opening Hours:
Monday-Friday: 9:00 AM – 5:00 PM
Saturday: 1:00 PM – 6:00 PM
Sunday: Closed

These are the hours we’re at our keyboards, helping you shine.